VALID SALESFORCE SERVICE-CLOUD-CONSULTANT EXAM VOUCHER - LATEST SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS

Valid Salesforce Service-Cloud-Consultant Exam Voucher - Latest Service-Cloud-Consultant Exam Questions

Valid Salesforce Service-Cloud-Consultant Exam Voucher - Latest Service-Cloud-Consultant Exam Questions

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Salesforce Certified Service cloud consultant credential is highly valued in the industry, as it demonstrates a high level of expertise in delivering customized solutions that meet the unique needs of businesses. Earning this certification can open up new career opportunities and increase earning potential for professionals working in the customer service and support domain. The Service-Cloud-Consultant exam is a challenging test that requires a thorough understanding of the Service Cloud platform, its features, and its capabilities.

To prepare for the Salesforce Service-Cloud-Consultant Exam, candidates must have hands-on experience with the Salesforce Service Cloud platform and have a deep understanding of customer service best practices. Salesforce provides a variety of training resources and study materials to help candidates prepare for the exam, including online courses, study guides, and practice exams. With proper preparation and study, candidates can pass the Salesforce Service-Cloud-Consultant Exam and become certified as a Salesforce Certified Service cloud consultant, which can open up new career opportunities and help them stand out in the Salesforce ecosystem.

Salesforce Certified Service Cloud Consultant exam covers a wide range of topics, including case management, contact center management, integration, automation, and reporting. Service-Cloud-Consultant exam consists of 60 multiple-choice questions and you have 105 minutes to complete it. To pass the exam, you need to score at least 68%.

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Latest Service-Cloud-Consultant Exam Questions - Service-Cloud-Consultant Valid Test Tutorial

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Salesforce Certified Service cloud consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being entered.
What should the consultant recommend to prevent duplicate records from being created?

  • A. Implement Apex triggers for Contact.
  • B. Configure and activate Duplicate Management.
  • C. Grant "View All Data" and instruct them to search.

Answer: B

Explanation:
To prevent duplicate customer contact information, the recommended approach is to configure and activate Salesforce's built-in Duplicate Management feature. This feature allows for the creation of duplicate rules and matching rules to identify and prevent duplicates at the point of entry. It can be applied to standard objects like Contacts and can provide users with alerts or block duplicates based on the rules set. This proactive approach ensures data quality without requiring excessive manual intervention or extensive access rights like "View All Data."


NEW QUESTION # 27
Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.
Which feature should a Service Cloud consulatant recommend to improve the user experince?

  • A. Macro to open related cases
  • B. Actions and Recommendations component
  • C. Quick Actions added to the case page
  • D. Customized case hovers

Answer: D

Explanation:
Customized case hovers are the recommended feature to improve the user experience, because they allow service agents to see the most recent feed activity on the related case without having to manually open the record. Customized case hovers are pop-up windows that display information about a case when an agent hovers over a case number or name in the Service Console. The information can be customized to include fields, related lists, or feed items from the case record. Verified References: : Customize Case Hovers


NEW QUESTION # 28
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?

  • A. Deduplicate the data before importing into SF
  • B. Install data quality analysis dashboards from the appexchange
  • C. Standardize all rows to match salesforce data types
  • D. Import the records and use duplicate management
  • E. Import records and cretae a a worflow rule to change the data type

Answer: A,B,C

Explanation:
Explanation
These are three best practices that should be used when importing partner data in Excel format into existing Salesforce Date, Number, and Text fields. Deduplicating the data before importing into Salesforce will prevent creating duplicate records and violating unique constraints. Installing the Data Quality Analysis Dashboards from the AppExchange will help monitor and improve the quality of the imported data. Standardizing all rows to match Salesforce data types will ensure that the data is compatible and consistent with the Salesforce fields.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.importing.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.data_quality_dashboard.htm&type=5


NEW QUESTION # 29
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?

  • A. Deduplicate the data before importing into SF
  • B. Install data quality analysis dashboards from the appexchange
  • C. Standardize all rows to match salesforce data types
  • D. Import the records and use duplicate management
  • E. Import records and cretae a a worflow rule to change the data type

Answer: A,B,C

Explanation:
These are three best practices that should be used when importing partner data in Excel format into existing Salesforce Date, Number, and Text fields. Deduplicating the data before importing into Salesforce will prevent creating duplicate records and violating unique constraints. Installing the Data Quality Analysis Dashboards from the AppExchange will help monitor and improve the quality of the imported data. Standardizing all rows to match Salesforce data types will ensure that the data is compatible and consistent with the Salesforce fields.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.importing.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.data_quality_dashboard.htm&type=5


NEW QUESTION # 30
What are three necessary steps to test that the Omm-Channel implementation is routing correctly?
Choose 3 answers

  • A. Change the owner to a queue associated with the routing configuration,
  • B. Open the Omni-Channel Supervisor tab.
  • C. Log in as a user who is enabled for Omni-Channel access.
  • D. Open the record you want to route.
  • E. Enable Debug Omni Channel routing configuration in SttUp.

Answer: A,C,D

Explanation:
These are three necessary steps to test that the Omni-Channel implementation is routing correctly. Changing the owner to a queue associated with the routing configuration ensures that the record is eligible for routing by Omni-Channel. Logging in as a user who is enabled for Omni-Channel access allows the user to receive work items from Omni-Channel and see the Omni-Channel Utility widget. Opening the record you want to route triggers Omni-Channel to evaluate the record and route it to an available agent based on the routing configuration settings. Verified References: : Test Your Routing Configuration


NEW QUESTION # 31
......

Salesforce Certification evolves swiftly, and a practice test may become obsolete within weeks of its publication. We provide free updates for Salesforce Service-Cloud-Consultant Exam Questions for three months after the purchase to ensure you are studying the most recent Salesforce solutions. Furthermore, UpdateDumps is a very responsible and trustworthy platform dedicated to certifying you as a specialist.

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